Frequently Asked Questions

Shipping Information

What Shipping Methods Are Available?

We offer a variety of shipping options to meet your needs, including standard, expedited, and express delivery. Choose the one that works best for your schedule, and we’ll make sure your furniture arrives safely.

How Long Will it Take To Get My Package?

Delivery times vary based on your location and the shipping method selected. Standard shipping typically takes 5-7 business days, while expedited options can get your items delivered in as little as 2-3 business days.

How Do I Track My Order?

Once your order ships, you’ll receive a tracking number via email. Use this number to track your package’s journey online and stay updated on its delivery status.

Do I Need A Account To Place Order?

No account is required to place an order. However, creating an account allows you to save your info, track orders easily, and enjoy faster checkouts on future purchases.

FAQ

What Payment Methods Exist In Your Company?

  • We offer multiple convenient and secure payment methods to ensure a seamless shopping experience for our customers. Currently, the payment methods available in our company include:
  • Credit Cards: We accept major credit cards such as Visa, Mastercard, American Express, and Discover. Simply enter your card details during the checkout process to complete your purchase.
  • PayPal: We also offer PayPal as a payment option. If you have a PayPal account, you can easily select it during checkout and securely complete your payment.
  • Online Banking: For customers who prefer online banking, we support direct bank transfers. You can use your online banking credentials to initiate a secure transfer of funds from your bank account to ours.
  • Please note that the availability of specific payment methods may vary depending on your location and the nature of your purchase. Rest assured that we prioritize the security and privacy of your payment information, and all transactions are processed using industry-standard encryption protocols.

Can I Return The Product After Purchase?

  • Yes, we have a hassle-free return policy in place to ensure your satisfaction with your purchase. If for any reason you are not completely satisfied with your product, you can initiate a return within a specified time frame.
  • Here are some important points to know about our return policy:
  • Eligibility: To be eligible for a return, the product must be unused, in its original condition, and in the original packaging. Please ensure that all tags, labels, and accessories are intact.
  • Timeframe: Our return period is typically 30 days from the date of purchase. Please check our website or contact our customer support for the exact timeframe applicable to your purchase.
  • Return Process: To initiate a return, please contact our customer support team. They will guide you through the return process, provide you with a return authorization, and assist you with any queries you may have.
  • Return Shipping: The cost of return shipping is generally the responsibility of the customer. Please ensure that the item is safely packaged and properly labeled before sending it back to us. We recommend using a tracked shipping method to ensure the safe delivery of the product.
  • Refund or Exchange: Depending on your preference and the availability of the product, we can offer a refund or exchange for the returned item. Refunds are typically processed using the original payment method.
  • It’s important to note that certain products may have specific return conditions due to hygiene or safety reasons. Please refer to our website or contact our customer support for more information on returns and any product-specific policies.
  • We value your satisfaction and aim to make the return process as smooth as possible. If you have any further questions or concerns regarding returns, please don’t hesitate to reach out to our customer support team for assistance.

Where Are Your Products Ship From?

  • We have warehouse in various countries: US, UK, DE, JP and CN, and we will choose the most appropriate one to send goods to you according to the inventory and your location. Currently most orders will arrive in 5 – 7 business days. A few orders may arrive in more than 10 business days.

How Much Does Shipping Cost?

  • Shipping is free of charge to the Worldwide.

I Can’T Receive Order Confirmation And Tracking Info In My Email.

  • The order confirmation and tracking info will be sent to your email. Be sure you enter the right contact email in the checkout page. You can also contact us to check your tracking info.

I Only Receive Part Of My Order.

  • Your order may come in multiple packages. The packages sometimes are shipped from different warehouses. The delivery time of the packages may be different. Contact us at with your order id, we will check the order details for you.